Billing and payments

Learn about billing frequency and what payment methods we accept.

Payment

If you would like to subscribe to our Starter or Business plan, you can enter a credit card at checkout and this payment method will be stored securely and used for all renewals. Payments are processed using Stripe.

Update your payment details

Head to Billing → Payment methods to update your payment details. You must be an organization owner to manage payment details.

Can I add more than one card?

Yes. You can add multiple payment methods to your account. From these, you can set a primary card, which is used as your main card for any upcoming payments, and also a backup card in case there are any problems.

What happens if my payment method fails?

We give all active subscriptions a one-week grace period to resolve any payment issues. If your payment method fails, you will be notified via email and we will attempt the same charge at various times during your grace period.

If we cannot successfully take payment after the 7th day, your subscription will be canceled and access to your story maps will be restricted. This can be easily resolved by updating your saved payment method and completing payment for all outstanding invoices against your account.

Note: If you are a trial user and your first payment fails, your subscription will be cancelled immediately. You can reactivate this by adding a valid payment method.

Why did my payment method fail?

This is a common problem for subscription-based services and there are many reasons why this could happen. Some of the most common reasons include:

• Expired / invalid card details

• Bank declined to honour transaction

In each case, the most straightforward way to resolve this is to simply head over to the Billing section, where you will see a notification regarding unpaid invoices. From there, you can manually complete payment and update your saved card details (if needed).

If you notice this happens every time we attempt to charge your saved card, we recommend you contact your card issuer to find out how you can make sure that all future payments go through successfully.

If you need any further help, you can always get in touch with our support team.

Billing frequency

You will select your billing cycle when you subscribe to Avion. This will be monthly or yearly. You can change billing cycle at any time. If there is a cost difference when switching billing cycle, you will either receive credits on your account or will need to pay the difference.

Offline billing

If you would like to pay for Avion via bank transfer, we offer offline billing, via an invoice for Business and Enterprise plans. Please note that offline billing is only applicable to yearly billing cycles.