Payment Methods

How do I update my payment details?

You can manage your payment methods and update your details from within Avion — just head to your team dashboard and click on Plans & Billing in the left-hand side navigation.

If you can't see this section, you likely do not have the correct team permissions. To manage your payment methods you must be the primary owner of a team or a member with owner privileges.

Can I add more than one card?

Yes. You can add multiple payment methods to your account. From these, you can set a primary card, which is used as your main card for any upcoming payments, and also a backup card in case there are any problems.

What happens if my payment method fails?

We give all active subscriptions a one-week grace period to resolve any payment issues. If your payment method fails, you will be notified via email and we will reattempt the same charge at various times during your grace period.

If we cannot successfully take payment after the 7th day, your subscription will be cancelled and access to your user story maps will be restricted. This can be easily resolved by updating your saved payment method and completing payment for all outstanding invoices against your account.

Note: If you are a trial user and your first payment fails, your subscription will be cancelled immediately. You can reactivate this by adding a valid payment method.

Why did my payment method fail?

This is a common problem for subscription-based services and there are many reasons why this could happen. Some of the most common reasons include:

  • Expired / invalid card details

  • Bank declined to honour transaction

  • Authorisation required via 3D Secure 2 (PSD2)

In each case, the most straightforward way to resolve this is to simply head over to the Plans & Billing section, where you will see a notification regarding unpaid invoices. From there, you can manually complete payment and update your saved card details (if needed).

If you notice this happens every time we attempt to charge your saved card, we recommend you contact your card issuer to find out how you can make sure that all future payments go through successfully.

If you need any further help, you can always get in touch with our support team via the help section.

What card types do you support?

We support the following card types:

  • Visa

  • MasterCard

  • American Express

We will open this up to support other cards and other payment providers, such as PayPal, in the future.

Can I pay by wire transfer?

For annual subscriptions, we also offer the ability to pay via a wire transfer. Please get in touch if you are interested in setting up annual invoices for this.