Payment Methods

How do I update my payment details?

You can manage your payment methods and update your details from within Avion — just head to your team dashboard and click on Plans & Billing in the left-hand side navigation.

If you can't see this section, you likely do not have the correct team permissions. To manage your payment methods you must be the primary owner of a team or a member with owner privileges.

Can I add more than one card?

Yes. You can add multiple payment methods to your account. From these, you can set a primary card, which is used as your main card for any upcoming payments, and also a backup card in case there are any problems.

What happens if my payment method fails?

We give all active subscriptions a one-week grace period to resolve any payment issues. If your payment method fails, you will be notified via email and we will reattempt the same charge at various times during your grace period.

If we cannot successfully take payment after the 7th day, your subscription will be cancelled and access to your user story maps will be restricted. This can be easily resolved by adding a new payment method and reactivating your subscription.

Note: If you are a trial user and your first payment fails, your subscription will be cancelled immediately. You can reactivate this by adding a valid payment method.

What card types do you support?

We support the following card types:

  • Visa

  • MasterCard

  • American Express

We will open this up to support other cards and other payment providers, such as PayPal, in the future.

Can I pay by wire transfer?

For annual subscriptions, we also offer the ability to pay via a wire transfer. Please get in touch if you are interested in setting up annual invoices for this.